Delivery Information

All orders must be placed on our website.

We offer delivery, or free collection from our site in Goole (DN14).

(If you choose "Click & Collect" one of our team will call when it is ready to collect.)


We use a number of different couriers, to provide the best prices and services. We endeavour to send all orders out on a Next Day* service.

The website will automatically show the best service depending on the products in your basket and the delivery destination.




DELIVERY COST (UK MAINLAND)

(Prices not including VAT)


Weight

Next Day* delivery

0kg - 1kg

£5

1kg – 25kg

£7

25kg – 100 kg

£7 per 25kg parcel

100kg – 1200kg

Pallet deliveries starting from £40



Offshore, Highlands & Remote Zones

(Prices not including VAT)


Delivery may take 2 – 3 working days.


Northern Ireland – from £15

Scottish Highlands – from £18

Scottish Islands – from £22

Channel Islands – from £29

Isle of Man – from £20



EU CUSTOMERS


We are unable to send products to customers in the EU direct from our UK site; but we have an EU distribution hub located in Frankenthal, Germany.


Details can be found on our international website: https://baf.bafint.com

For more information regarding available products and prices, please email: sales@bafint.com


REST OF THE WORLD


Please email info@britishaquafeeds.co.uk for a shipping quote.




*Once dispatched, sent on an overnight service but we cannot guarantee next day delivery.

*** PLEASE NOTE, ALL SERVICES WILL REQUIRE A SIGNATURE BY THE CUSTOMER. IF NO ONE IS AVAILABLE TO SIGN FOR THE DELIVERY THE PLEASE ADD A NOTE TO THE ORDER WITH ANY DELIVERY INSTRUCTIONS. ***

BRITISH AQUA FEEDS CANNOT TAKE ANY RESPONSIBILITY FOR PARCEL(S) THAT GO MISSING OR ARE STOLEN AFTER REQUESTING THAT THEY BE LEFT / OR LEFT WITH A NEIGHBOUR. WE RECOMMEND THAT WHERE POSSIBLE DELIVERIES ARE ALWAYS MADE TO AN ADDRESS WHERE SOMEBODY IS ABLE TO SIGN FOR THEM.

Our aim is to offer the best available service to our customers from start to finish every time. From the advice we give and the quality of service we offer to all customers, passing on through the third parties (Credit services / Couriers / Post and Packers) we employ to deliver this through to the customer.

Any dates or delivery period shall be considered as indicative only, we will always aim to get the product despatched as quickly as possible (if in stock usually within 48hrs).

If despatch is delayed for any reason the customer will receive an email or correspondence explaining the situation and giving a real time expected availability and delivery period.

If we cannot despatch goods to you within 7 days of the order, we will notify you by email or phone with alternative options available (Sent through as soon as available, alternatives arranged, cancellation of part of the order, despatch of part of the order, refund of monies for goods unavailable). If requested we will cancel part or all of the order and refund all monies owed in full.

British Aqua Feeds Ltd supplies goods worldwide, all goods are despatched fully insured using secure and trusted couriers. In certain circumstances, an additional postage surcharge has to be levied on our standard postage charges. This is usually due to the size of the items involved or the high cost of the item. We understand that all customers are concerned about how the goods are put in transit to them, so we keep postage as real as it can be. To maximise parcel security and efficiency we therefore have to tailor the service we offer to suit all needs.  The most effective way is to offer a substantially discounted postal service across the board with additional securities put in place for individual items. Under no circumstances would this be added on without the customer knowing, each item that has this surcharge is clearly identified in the product description and again on the final checkout confirmation page.

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