Black Friday Sale | 25% OFF Liquid Hydrolysates & Flavours, 15% OFF Pellets | Monday 21st - 28th November 2022

Refund Policy

If for any reason you need to return your goods you must notify us within 14 days of receipt. You then have 14 days to return the goods to ourselves.

In the unlikely event we supply defective or different from the goods ordered, we will provide an immediate full refund on the return of products. 

Goods that are to be exchanged or replaced for reasons other than above will be subject to our post and packaging charges for new orders.

We will not accept responsibility for third party costs, postal charges or lost items when returning non-defective goods.  

All returned goods must be in stock condition with the original packaging and covering letter with copy receipt. 

If these conditions are not met then we reserve the right to apply a handling charge of 10 – 15% on the value of goods in question.

Please address all returned goods to: British Aqua Feeds Ltd, UNIT F, New Potter Grange road, Goole, DN14 6BZ.

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